OUR COMMITMENT TO YOU IS TO RETURN YOUR VEHICLE AS
QUICKLY AS POSSIBLE IN PRE-ACCIDENT CONDITION
BOOK A REPAIR us now

IMPORTANT THINGS
TO KNOW ABOUT YOUR REPAIR

The book in process

• Your car will be inspected for damages and the best method of repair decided.

• We will book your car in for repairs at one of our repair facilities.

• We will arrange all required inspections with your insurance company. Some delays may occur with certain insurance companies.

Average repair times*
Front or rear bumper only 2 - 3 days *Repair times are an estimate
not a promise. Many different
stages need to be completed
for your car to be returned to
pre-accident condition.
Small work 1 ½weeks
Medium work 2 ½weeks
Large work 3 ½weeks
Extra large work 6 + weeks

Gaining your insurance company’s approval

We cannot commence repairs on your car until it has been inspected and approved by your insurer. All insurance companies are different and gaining approval can take time. We will do everything in our power to get this authority as soon as possible. Our Customer Service Team will call you after the insurance inspection and explain how the assessment went and exactly what the assessor has approved. If there are delays in the authorization of your claim, we will notify you immediately.

Customer updates

• We will send you a WhatsApp upon claim authorisation.

• When your car progresses from one repair stage to the next you will be sent a WhatsApp.

• Our Customer Service Team will ring you with further updates if required, especially about more complex jobs. If at any time you have a query do not hesitate to call or text our Customer Service Team on +971 56 991 3131.

Parts ordering

• Once your claim has been authorised we will order parts.

• Sometimes parts come from overseas (for example, Japan or Germany).

• We will notify you immediately of any part delays.

Vehicle collection

• We will ring you at lunch time on the day your car is scheduled to be finished to confirm a pickup time. This is dependent on the final quality checks to make sure everything is repaired to pre-accident condition.

• We will also collect any outstanding excess payments on behalf of your insurance company when you pick up your car. Payment must be made by cash, Eftpos or credit card (no Diners, Amex, or Cheques).

The XA Prestige
Vehicle Repair
Process Steps

Our well refined prestige vehicle repair process is engineered to get you back on the road faster, without compromising on quality.

 

Call Us On: 800 XAXA/800 9292

or Us Now

For An Obligation Free Quote Or

Book A Repair

1. Get In Touch

Call, or send a message to discuss your needs and organize an obligation free quote.

2. Book In & Quote

Your car will be inspected for damage and the best method of repair decided.

3. Insurance Approval

We can't start until the car is inspected and approved by your insurer’s inspector.

4. Parts Ordering

Once approved, we can order any parts needed for the repair.

5. Body & Frame Work

The vehicle is measured and reset using manufacture approved aligning equipment, to match factory specifications.

6. Paint Work

The vehicle is prepped and masked ready for painting in our dust-free, climate-controlled spray booths for a factory-quality finish.

7. Buffing & Polishing

Once the fresh paintwork has dried, the vehicle is unmasked and de-nibbed to remove any minor imperfections in the paintwork, then machine buffed & polished.

8. Reassembly & Fit Up

The vehicle is reassembled, quality checked, road-tested and mechanically checked as well to ensure it functions as it did before repairs.

9. Accident Related To Mechanical Repairs

At this stage, any mechanical repairs or replacements caused by the accident will be remedied.

10. Diagnostics &
Resets

We use the latest computer connections to reset warning lights and ensure that the car is clear of any warnings.

11. Wash, Clean And Final Inspection

We wash and detail your car so you get it back fresh and ready to roll.

12. Collect Your
Vehicle

Your vehicle is now ready for collection or delivery in pre-accident condition.

 

Latest Blogs

IMPORTANT THINGS TO KNOW ABOUT YOUR REPAIR

Our Commitment to you is to return your vehicle as quickly as possible in pre-accident condition....

Read more

XA Group Headquarter

22nd Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates

info@xarepairhub.com

+971 800 XAXA (9292)

www.xaholdings.com

© Copyright 2020 | All Rights Reserved
Website Designed and Developed by Massive Dynamics FZ LLC