IMPORTANT THINGS
TO KNOW ABOUT YOUR REPAIR
The book in process
• Your car will be inspected for damages and the best method of repair decided.
• We will book your car in for repairs at one of our repair facilities.
• We will arrange all required inspections with your insurance company. Some delays may occur with certain insurance companies.
| Average repair times* | ||
|---|---|---|
| Front or rear bumper only | 2 - 3 days | *Repair times are an estimate not a promise. Many different stages need to be completed for your car to be returned to pre-accident condition. |
| Small work | 1 ½weeks | |
| Medium work | 2 ½weeks | |
| Large work | 3 ½weeks | |
| Extra large work | 6 + weeks | |
Gaining your insurance company’s approval
We cannot commence repairs on your car until it has been inspected and approved by your insurer. All insurance companies are different and gaining approval can take time. We will do everything in our power to get this authority as soon as possible. Our Customer Service Team will call you after the insurance inspection and explain how the assessment went and exactly what the assessor has approved. If there are delays in the authorization of your claim, we will notify you immediately.
Customer updates
• We will send you a WhatsApp upon claim authorisation.
• When your car progresses from one repair stage to the next you will be sent a WhatsApp.
• Our Customer Service Team will ring you with further updates if required, especially about more complex jobs. If at any time you have a query do not hesitate to call or text our Customer Service Team on +971 56 991 3131.
Parts ordering
• Once your claim has been authorised we will order parts.
• Sometimes parts come from overseas (for example, Japan or Germany).
• We will notify you immediately of any part delays.
Vehicle collection
• We will ring you at lunch time on the day your car is scheduled to be finished to confirm a pickup time. This is dependent on the final quality checks to make sure everything is repaired to pre-accident condition.
• We will also collect any outstanding excess payments on behalf of your insurance company when you pick up your car. Payment must be made by cash, Eftpos or credit card (no Diners, Amex, or Cheques).
